Refund Policy

At Adaaye, we take great pride in the quality of our products and want you to be fully satisfied with your purchase. As a policy, we do not offer refunds once an order is placed and successfully delivered. However, we do offer exchanges or store credit in eligible cases. 

No Refunds – Only Exchange or Store Credit 
We do not process monetary refunds. Instead, we offer the following alternatives: 
Size exchange, subject to availability. 
Credit note, valid for 6 months, which can be used for future purchases. 
These options are available only if: 
The request is raised within 3 days of receiving the order. 
The item is unused, unwashed, and in its original condition with tags and packaging intact. 

Non-Refundable Scenarios 
Refunds will not be issued under the following circumstances: 
You changed your mind after placing the order. 
The product does not match your expectations but is accurately described and undamaged. 
You selected the wrong size or entered incorrect shipping details. 
Items were bought during sale, discount, or promotional campaigns. 

Damaged or Defective Products 
In the rare event that you receive a damaged, defective, or incorrect item: 
Please notify us within 48 hours of delivery with clear photos and your order details. 
Upon verification, we will arrange for a replacement or issue a store credit. 

Return Shipping 
Customers are responsible for return shipping unless the item received is defective or incorrect. In case reverse pickup is unavailable in your area, you may be required to self-ship the product. 

Need Help? 
We're here to support you with any concerns or special cases: 
Email: customercare@adaaye.com
WhatsApp: +91 92116 05015