Exchange Policy

At Adaaye, your satisfaction is our priority. If something isn’t right, we offer a smooth exchange process and credit notes for eligible returns. Please review our guidelines below: 

Return & Exchange Window 
Requests must be raised within 3 days of delivery. Only size exchanges or damaged/defective items are accepted. Products must be unused, unwashed, unaltered, and returned with original tags and packaging. 

Exchange Policy 
Size exchanges are accepted once per order, subject to stock availability. Exchange requests can be made via: 
WhatsApp: +91 92116 05015
Email: customercare@adaaye.com
Once approved, a reverse pickup will be arranged. For non-serviceable pin codes, customers may be asked to self-ship. Exchange will be processed after the product clears quality inspection. 

Returns & Credit Notes 
Refunds are not provided. 
If a product is defective/damaged, you will receive either a replacement or a credit note (valid for 6 months). 
Original shipping charges (if applicable) are non-refundable. 

Non-Returnable Items 
Items bought during sale or promotional offers (only size exchange allowed). 
Customized or altered products. Accessories (if listed). 

Need Help? 
We’re here to assist you: 
customercare@adaaye.com
WhatsApp: +91 92116 05015
Support Hours: Mon–Sat | 10 AM – 6 PM