Privacy Policy

1. User Information and Privacy 
Adaaye and/or its affiliates are committed to protecting all information you share with us. We follow stringent procedures to safeguard the confidentiality, security and integrity of data on our systems. Only employees who need access to your information to perform their duties are allowed such access. Any employee who violates our privacy or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. Protecting your confidential information is Adaaye’s top priority.  This Privacy Policy tells you how we use personal information collected through www.adaaye.com (“the Site”). Please read it before using the Site or submitting any personal information. We may update this Policy to reflect changes in our information-collection practices or applicable regulations; you are encouraged to review it whenever you visit the Site. 

Note: The privacy practices set forth in this Policy apply only to www.adaaye.com. If you link to other sites, please review those sites’ privacy policies. 

2. Collection of Personal Information 
As a visitor, you can engage in many activities without providing personal information. Depending on the activity, certain information we ask for is mandatory and some is voluntary. If you do not provide mandatory data, you may not be able to engage in that activity. 

When you register and/or order products as an Adaaye customer, we collect: 

Contact information: name, phone number, address, email. 
Account information: password, purchase details, interaction history. 
Payment information: processed securely via third-party payment gateways. 

3. Updating Your Personal Information 
You can access, correct or delete your personal information and privacy preferences at any time via My Profile. Certain data may require contacting support at customercare@adaaye.com we respond within a reasonable time. 

4. How Your Personal Information Is Used 
Adaaye collects your information to: 

1. Process and fulfill orders and financial transactions. 
2. Respond to customer-service requests and concerns. 
3. Administer your account. 
4. Send requested product/service information. 
5. Keep you informed about special offers (unless you opt out). 
6. Administer promotions and notify you of important events. 
7. Investigate, prevent or take action on illegal activities or violations of our Terms of Service. 
8. Improve our site, services and offerings. 
9. Customise your experience, including targeted services and offers. 
Adaaye does not sell, rent or otherwise share your personally identifiable information except as disclosed below or where legally required. 

5. When We May Disclose Your Information 
A. Contractors & Service Providers 
We may share limited personal information with contractors/service providers who perform services on our behalf (e.g., website operation, marketing, research, payment processing). 
Access is restricted to what is reasonably necessary, and these parties must (1) protect your data in a manner consistent with this Policy and (2) use it only for services provided to Adaaye. 
B. Legal Requirements 
We may disclose personal data to comply with a warrant, court order or other legal process; to protect our rights, customers’ safety or property; to investigate fraud; or for public-interest matters such as national security. 
C. Opt-out for Certain Sharing 
If you prefer we do not share specific information with contractors/service providers (other than essential operational sharing), email customercare@adaaye.com. Note that opting out may limit site functionality. 

6. Information Sharing with Payment Processors 
Adaaye uses outside payment processors to bill you for goods and services. To our knowledge these entities do not retain, share or use personally identifiable information for purposes beyond processing your payment. We require all such partners to protect data in line with this Policy. 

7. Data Retention 
We retain your information as long as your account is active, as needed to provide services, or as required by law. To delete your account or request we stop using your information, contact customercare@adaaye.com. We will still retain data as necessary to comply with legal obligations, resolve disputes and enforce agreements. 

8. Unsubscribe / Opt Out 
You may opt out of Adaaye marketing emails via My Profile or the unsubscribe link in any promotional email. You cannot opt out of transactional communications (order confirmations, policy updates, etc.). 

9. Protection of Your Personal Information 
We use technical and organisational measures (e.g., firewalls, encryption, intrusion-detection systems) to protect your data. However, no internet transmission or storage method is 100 % secure. If you have questions, email customercare@adaaye.com. 

10. Cookies 
The Site may send cookies to your browser to recognise you, analyse usage and personalise content. You can disable cookies in your browser, but some Site features may not function properly. 

11. Web Beacons 
Adaaye may use web beacons/pixels to gather anonymous analytics, audit ad performance or deliver relevant advertising. These do not link to personally identifiable information unless you consent. 

12. Log Files & Device Information 
We automatically collect standard log data (IP address, browser type, operating system, referring URL, usage patterns) and, where enabled, location data from mobile devices. This information helps diagnose problems and administer the Site. 

13. Behavioural Targeting & Advertising 
We may partner with ad networks to display advertising on our Site or others. These partners use cookies or beacons to collect non-personally identifiable information and show ads tailored to your interests. 

14. Social Media Widgets 
The Site may include social-media features (e.g., embedded Instagram feed). These may collect your IP address and set a cookie. Your interactions with such features are governed by the privacy policy of the providing company. 

15. Exemptions & Third-Party Links 
This Privacy Policy does not apply to information you share on third-party sites linked from Adaaye. We are not responsible for their actions or content. 

16. Market Research 
Adaaye may conduct surveys to gather feedback. Personally identifiable information collected for research is used only by Adaaye and not sold to third parties. 

17. Aggregate Data 
We may compile non-personal information into aggregate statistics for analytics or marketing. Aggregate data does not identify individuals. 

18. Security & Passwords 
Protect your Adaaye account credentials. If you believe your account is compromised, change your password or email customercare@adaaye.com. 

19. Transfer of Ownership 
If ownership of Adaaye or the Site changes, your information may transfer to the new owner so the service can continue. Your data will remain subject to this Privacy Policy. 

20. Questions 
For any privacy-related questions,
Contact Adaaye 
Email : customercare@adaaye.com
Website : www.adaaye.com